Job Detail
This job is no longer available.
Position: Help Desk Technician II Category: Software/OS
City: El Paso State : TX
Branch Name: 1. RMP TEMPS - El Paso Dress Code:
Branch Phone: ( ) - Job ID: 90150
Pay Information: Order Type: TP

Contact: Jessy Slayton @ 915-565-7674 x 1232 or at please submit resume ASAP. Call for further details.

Helpdesk Tech II

Main duties are to help troubleshoot and resolve day-to-day computer issues that come up on systems such as workstations, laptops, thin-clients, and mobile devices & responsible for the installation of new equipment, and ongoing maintenance of computers, laptops, and mobile devices. Must be able to work within specified time frames and while exercising good communication with the internal team. Must possess the ability to learn quickly and continue to grow their technical expertise while giving direction to and helping educate less experienced technicians when needed. Punctuality, professional attitude and appearance are essential. Values such as integrity, living up to commitments and follow-through are a must, as are self-management and personal accountability. Must be able to plan, schedule and implement the work sometimes with limited supervision. Professionalism, good writing and documentation skills, problem solving skills, service oriented, people skills, ability to work with a team or independently, highly self-motivated, bilingual (preferred but not required).


Install Windows operating system (Windows 7 through current)
Installation of drivers/peripherals/components
Working with email clients (Outlook)
Connect and verify network communication for workstations
Installation of Windows Applications
Updating Software programs
Setting up email clients for Exchange or Office 365
Configuring computers to access wireless networks
Setting up user’s local and networked printers

Microsoft Certified (Windows 7 or newer)
A+ Certification
Associates in Information Technology (preferred)
NET+ Certification (preferred but not required)


Minimum of above entry-level technical capabilities, and at least 1-2 year(s) of job-related field experience supporting end-users in local and wide area network environments. Microsoft Certifications in either Windows 7 or later, are preferred. The right candidate that does not currently have a required certification will need to have equivalent field experience and may be eligible to obtain their Microsoft Certification during the first 90 days of employment.

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  This job is no longer available.